Booking Terms & Conditions
Terms & Conditions of Rental Agreement
Your Rental Agreement with us:
Hirers are requested to read and accept these Terms and Conditions carefully before signing the agreement and before the hire can be completed. If there is anything you do not understand or do not agree with, please speak to any member of our rental staff for guidance.
Vehicle Availability:
Whilst every effort will be made to provide the exact make and model reserved, if this is not possible an alternative vehicle will be offered.
Identification:
Your driving licence must be produced each and every time you hire a vehicle from us. In addition, you must produce two further means of identification, which must include a utilities bill to you at your present address or an official letter to you at your present address. You will also be required to leave a landline telephone number where you can be contacted either during the day or evening.
Note: Our rental staff reserves the right to refuse your rental if you do not produce your driving licence, or for any other reason.
Driving Licence:
All drivers must be in possession of a current, full valid driving licence. UK Licence holders, with the new style driving licence MUST produce both the photocard and the paper counterpart. Drivers with foreign driving licences must present their own national licence, plus an International Driving Permit (IDP) if a non-EU, EEA resident. All other drivers may drive in the UK for up to one year from commencement of residency in accordance with the current DVLA restrictions. Sight of their Passport is required for proof of entry.
Insurance Policy Cover:
When we arrange insurance, we will give you information on the insurance cover and any restrictions that may apply. By signing this agreement you accepting the conditions of our insurance. The insurance cover is fully comprehensive and RAC Roadside assistance/recovery is provided. It is the hirers responsibility to take all reasonable steps to ensure the car is locked and secure when unattended and to use all security devices supplied with the car. ACCIDENTAL DAMAGE, FIRE AND THEFT: The hirer must cover an excess charge on any claim. The insurers DO NOT offer any form of ‘Collision or Loss Damage Waiver’ (CDW) option to reduce this excess. A refundable deposit will be required on the first day of hire to cover this excess by pre-authorisation on a credit card only.
Additional drivers:
In addition to the main hirer, it is possible for two other hirers to be insured to drive the vehicle, provided they meet our insurance requirements. An additional charge will be made for this.
Fuel:
Our rental staff will note on the pre-rental check form and rental agreement, the reading of the fuel gauge. You are requested to return the vehicle with the same amount of fuel as you commenced the rental. A re-fuelling charge will be made if it is necessary to bring the level of fuel up to where it was when you took the vehicle. No refund will be given for any fuel in excess of the original reading.
Hiring period:
The Hirer will have the vehicle for the rental period shown in the agreement. We may agree to extend this rental period but the rental period may never be more than 28 days. If you do not bring the vehicle back on time, you are breaking the conditions of this agreement and you will not be insured. If you are unavoidably delayed, you must advise us before the hire period runs out, so that we can arrange additional insurance cover. We can charge you for every day or part day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the standard daily rate.
HOURS OF HIRE: Single day hire is for any length of time between the hours of 09.00 and 20.00. Multiple days hire are between 09.00 on the first day and 20.00 on the last day. Rental times may be adjusted to suit individual hirers' requirements subject to vehicle availability.
Payment:
The full cost of rental plus a damage deposit must be paid before any vehicle is released for rental. Payment must be made by major credit/debit cards only.
Your responsibilities:
You must look after the vehicle and the keys to the vehicle.
You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle.
You must always protect the vehicle against bad weather, which can cause damage.
You must make sure that you use the correct fuel, as you are responsible for any resultant damage.
You are responsible for any uninsurable damage to the vehicle caused during the hire period, e.g. by hitting low level objects, such as bridges or branches, or by driving fast over speed ramps or rough roads.
You must not take any animals in the vehicle.
It is illegal to smoke in our cars, even with the hood down.
You must not sell, rent, or dispose of the vehicle or any of its parts.
You must not give anyone any legal rights over the vehicle.
You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work.
You must let us know as soon as you become aware of a fault in the vehicle.
You must bring the vehicle back to the place we agreed, at the agreed time. One of our staff or an agreed third party must see the vehicle to check that it is in good condition. If we have agreed that you may return the vehicle when we are not available, you will remain responsible for the vehicle and its condition until it is inspected by a member of staff or the agreed third party.
You will have to pay for repairs if:
the vehicle needs more than our standard valeting (cleaning);
you have damaged the inside of the vehicle or the soft top (if fitted).
you have damaged the paintwork by using unapproved wedding ribbon or sticking on unapproved signs.
When you return the car you must check that you have removed any personal belongings. All keys, security locks, hampers, picnic equipment, maps, brochures, spare parts, tools or other materials and equipment supplied with the car remain the property of The Owner and should be returned with the car at the end of the hire period. Failure to do so will result in a charge for replacement materials.
What to do if you have an incident:
If you have an incident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also: Make the vehicle secure.
Tell the police straight away if anyone is injured or there is disagreement over who is responsible; and
Call our office straight away.
Remember, photographs are useful evidence.
You must then fill in our incident report form when you return the vehicle or if this is not possible, verbal details will be taken from you to then sign a copy of the information you have supplied. In any event this procedure must be actioned within 24 hours whichever is sooner.
Conditions for using the vehicle:
Only you or a named driver on the insurance application may drive the vehicle providing a full valid driving licence is held and a cover note has been issued to you.
You or your authorised named driver must not:
Use the vehicle for hire or reward.
Use the vehicle for any illegal purpose.
Use the vehicle for racing, pace making, testing the vehicle’s reliability and speed, anything else we may consider to be misuse of abuse, or teaching someone to drive. Use the vehicle while under the influence of alcohol or drugs
Drive the vehicle outside England, Scotland and Wales, unless we have given you written permission.
Load the vehicle beyond the manufacturer’s maximum weight recommendations and make sure that the load is secured safely.
Use the vehicle for rallies or on a racetrack without our written permission.
Towing:
You or your authorised named driver must not use the vehicle for towing unless we have given you written permission.
Returning rental vehicles:
Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle. Vehicles must always be returned back to us during opening hours. We will not accept responsibility for vehicles damaged or stolen from outside our premises if dropped-off after hours. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until it is re-inspected by a member of our staff.
If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We can charge you for every day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate you have rented the vehicle at.
You will have to pay for reasonable costs of repair if:
We have to pay extra costs to return the vehicle to its condition when the pre-rental inspection was carried out (for example, if extra valeting time or special material or equipment is needed to restore the vehicle to its pre-rental condition), or the vehicle has been damaged whilst in your care.
Overseas travel:
With prior approval, it maybe possible that our vehicles may be taken abroad, although there are restrictions regarding taking them intosome countries. A surcharge will apply when taking a vehicle outside the U.K. and extra charges will be made to provide a Green Card and Foreign Breakdown Service.
Our responsibilities:
We have maintained the vehicle to at least the manufacturer’s recommended standard. We assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period. In addition, if you are not renting the vehicle for business purposes, we are responsible for loss caused by:
The vehicle not being fit to drive; or
Us not having the legal right to rent out the vehicle
We are responsible if someone is injured or dies because of our negligent act, or failure to act. We are also responsible for losses you suffer because of us breaking this agreement. Losses are foreseeable where you and we could contemplate them at the time the vehicle is rented. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss or profits or loss of opportunity). In any event our liability is limited to a maximum of the hire charge paid to us.
Property:
We are only responsible for loss or damage to property left in the vehicle if the loss or damage results from our negligence or a breach of contract.
Customers park their vehicles at our premises at their own risk.
Charges:
We work out charges using our current price list.
You will pay the following charges:
The rental and any other charges we work out according to the agreement.
Any charge for loss or damage due to you not keeping to your responsibilities.
A refuelling service charge if you have used, and not replaced, the quantity of fuel that we supplied at the start of the original rental. The charge will be based on the rates printed on this rental agreement.
Any RAC call-out charges when the breakdown service is used unnecessarily.
Recovery charges in excess of 100 miles.
All fines and court costs for parking, congestion charges, tolls, traffic, or other offences (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay our reasonable administration cists, and any debt collection charges which arise.
The full cost of repairing or replacing the vehicle if it is damaged or stolen (even if it is not your fault), depending on any insurance cover you have (as set out above), if and when we demand this payment.
A loss-of-income charge, when we demand it, if we cannot rent out the vehicle because it needs to be repaired, it is a write-off (can’t be repaired) or it has been stolen and we are waiting to receive full payment of the vehicles value.
Any published rates for delivering and collecting the vehicle.
We will only charge you for loss of income if we can’t get back the losses from the insurers. We will charge you at the published daily rate and will not charge you for more than 28 days’ rental charges. We will always do everything we can to make sure the vehicle is repaired or we get payment as soon as possible.
Any charges arising from Customs and Excise seizing the vehicle, together with a loss-of-income charge while we can’t rent the vehicle, if and when we demand this payment. Any published rates for delivering and collecting the vehicle.
Interest which we will add every day to any amount you do not pay us on time, at the rate of 4% a year above the base lending rate of NatWest Bank PLC.
Value Added Tax and all other taxes on any of the charges listed above, as appropriate. You are responsible for all charges, even if you have asked someone else to be responsible for them.
Ending the agreement:
If you are an individual, we will end this agreement straight away if we find out your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We may end this agreement if you do not meet any of the requirements of this agreement. If you are a company, we will end this agreement straight away if:
You go into liquidation.
You call a meeting of creditors.
We find out that your goods have been taken away from you until you pay off your debts. or you do not meet any of the conditions of this agreement.
If we end this agreement it will not affect our right to receive any money we are owed under the conditions of this agreement. If we end the agreement it will not affect our right to receive any money we are owed under the conditions of this agreement, or any extra costs incurred if you do not meet any of the conditions of this agreement. We can repossess the vehicle and charge you if we do this.
Data Protection:
You agree that we may use any information you have given us to carry out our own market research. If you break the agreement we can give this information to credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation. We can also give this information to our Insurance Brokers who may inform the British Vehicle Rental and Leasing Association (BVRLA), who can pass it on to any of its members for any purpose shown in the Data Protection Act 1998.
Governing law:
The laws of the country in which it is signed govern this agreement. Any dispute may be settled in the courts of that country.
Severance:
If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.
